Refund & Return Policy

At Fouji Sweets, we strive to provide the best quality products and ensure customer satisfaction. Every order is carefully prepared and packed to ensure it reaches you in perfect condition.

Due to the perishable nature of our sweets, our refund and return policy is designed to be fair while maintaining the highest hygiene and quality standards.

Due to the perishable nature of our sweets, we do not offer refunds once an order has been processed and delivered. However, if you receive an incorrect or damaged product, we will gladly provide a replacement or store credit for future purchases.

To be eligible for a replacement:

• You must notify us within 24 hours of receiving the product.
• The product must be unused, and the packaging should be intact.
• A photo or video of the product and proof of purchase may be required.

If you received the wrong item or the product was damaged during delivery, we offer the option to exchange it. To request an exchange:

• Contact us within 24 hours of delivery.
• Return the unused product in its original packaging.
• Upon receipt and inspection, we will send the correct item or provide store credit.

Please ensure that you provide the correct shipping address when placing your order. If we detect an incorrect or incomplete address:

• We will attempt to contact you by phone to confirm or correct the address.
• If we are unable to reach you after multiple attempts, your order will be canceled to avoid delivery complications.

• Orders can only be canceled before dispatch. Once your order has been shipped, we cannot cancel or refund it due to the perishable nature of our products.
• If your order is canceled due to an incorrect address and you have not responded to our attempts to contact you, we will not be able to offer a refund.

The following items are non-refundable and non-exchangeable:

• Perishable goods that have been opened or partially consumed.

If you need assistance with a refund, exchange, or any other inquiry, please reach out to us:

We aim to respond to all queries promptly and will work with you to resolve any issues. If you ever face a concern with your order, please don't hesitate to reach out — a member of our team will personally address your concern and ensure you're satisfied.

Thank you for choosing Fouji Sweets, where we are dedicated to providing the highest quality products and service! 🍬